We welcome your comments & suggestions and we use them to help us to plan and improve the services we offer - scroll down the page to access the form.
For advice from your Doctor or an administrative request click here:
We would like all of our patients to use our e-consult service unless the call is of an urgent nature. This helps us to manage our phone response service, it's available 24 hours every day, and save patients and callers waiting to get through when our line are busy.
Patients regularly inform us that they have difficulty getting through on the telephone especially first thing in the morning. Our dedicated reception staff deal with calls as quickly and efficiently as they can. It would help us to help patients if the following simple steps are followed:
- Avoid ringing to check if prescriptions are ready. We guarantee your prescription will be ready for collection or forwarded to your nominated pharmacy 48 hours after receipt of your request. Please contact your nominated pharmacy to check if your prescription is ready for collection.
- Avoid ringing to check the time of your appointment, an appointment card is given when the appointment is made in the surgery. When making the appointment by phone please write down the day and time. If you have a mobile phone please advise us of the number & we can then text your appointment details and send reminders.
- Call after 11.30pm for test results. (our lines are closed 1.30pm - 2.30pm)
- Register for online services, this allows you to check & cancel your appointments and view test results.
Each of the calls above take time for a receptionist to deal with which lengthens the time that each line is engaged.
Why not enrol for online services to check your appointment details and order your prescriptions.
Register at your usual pharmacy for our electronic prescription service.
Thank you for your help and consideration.