Information & Advice about how we are working during the COVID Pandemic
The surgery is open Monday to Friday from 8am to 6:30pm*. If you have an urgent problem during these times please call the surgery, at all other times call NHS 111. Patients who call with a non-urgent problem or request will be redirected to use our econsult service above.
Requests via eConsult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday. We will respond within 2 working days.
We are operating a total triage service, this means that your GP or nurse will review your problem and will then, depending on your needs
- offer you advice by text if this is appropriate
- offer you a telephone call
- offer you a video call
- issue a prescription
- ask to see you in person (face to face) or
- refer you to other services
If you need to order a repeat prescription please use the NHS App, order on our website, use our px email; email@example.com or post your request through the door or mailbox. Our phone lines are very busy and we ask that you do not call us to check if your prescription has been processed, you should allow 48hrs and then attend your pharmacy to collect, alternatively await delivery if this has been prearranged.
Please only attend the surgery if we ask you to. It’s important that you arrive at the time you are asked to so that we can carefully limit the number of people in the waiting room throughout the day.
All patients and visitors to the surgery must wear a face covering or mask.
*Our opening times are subject to change from time to time, please check our 'Opening Times' Page.
COVID TESTING - PLEASE NOTE WE DO NOT PROVIDE TESTS TO CHECK IF YOU HAVE CORONA VIRUS. UNFORTUNATELY WE CANNOT ASSIST ANY FURTHER IF YOU ARE HAVING DIFFICULTY BOOKING A TEST. PLEASE DO NOT CALL THE SURGERY TO ENQUIRE, FOR LATEST INFORMATION PLEASE VISIT https://www.gov.uk/get-coronavirus-test
FOR ADVICE IF YOU HAVE COVID SYMPTOMS PLEASE VISIT https://www.nhs.uk/conditions/coronavirus-covid-19/
IF YOU HAVE COVID SYMPTOMS WHICH ARE GETTING WORSE & YOU ARE NOT SURE WHAT TO DO VISIT https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/what-to-do-if-symptoms-get-worse/
ONLINE BOOKING - We have temporarily suspended the online booking system as all appointment requests must be triaged. Patients are advised to seek advice via our e-consult service which can be accessed from the 'GET STARTED' button in the blue box above.
PRIVATE WORK - Dealing with the increased work load relating to direct patient care due to the COVID-19 outbreak is our priority at this time. We will complete private work as soon as we can, this includes insurance claim forms, medical reports, etc. We ask for your understanding and politely request that you do not call us to discuss this, our staff our currently working to full capacity and cannot assist any further at this time. Callers chasing private work request will be referred back to this information, thank you for your co-operation.
We understand that this is a worrying time for all but please be assured that we will continue to make sure that all of our patients get the care that they need.
Always carry a tissue and catch your cough or sneeze, bin your tissues after use and wash your hands or use a sanitiser gel.
Wash your hands regularly especially after being in public areas or use a sanitiser gel.
Avoid touching your hands, nose or mouth with unwashed hands.
Welcome to Causeway Medical Centre
& Great Sankey Health Centre
We strive to provide the highest quality healthcare to our patients. Our doctors, nurses and the rest of the team are dedicated to offering a professional service. As well as a source of information about our practice & our staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
We have an active Patient Group and welcome new members, look out for details of our next meeting to be announced shortly. If you prefer to join our 'Virtual Patient Group', please select the tab on the right for more details.
About our Patient Advisers
Almost everyone who calls a GP practice to make an appointment asks to see a GP, but very often help is available from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services such as the voluntary sector, who can support people with a wide range of social, emotional or practical needs.
Our trained patient advisers provide the first point of contact to direct you to the most appropriate source of help, they have undertaken robust training to make it easier for you to get an appointment with the most appropriate professional - this could be with a Nurse Prescriber, Pharmacist, Practice Nurse, Healthcare Assistant, Counseller, or Dietician based at the practice. You may also be directed to another professional who is based outside of the practice or to a professional in the voluntary sector.
To help you access the correct service the Patient Adviser will need to know a little about why you need an appointment, they are not being nosey or obstructive in your request to seeing a GP. They will ask you a few brief questions about the reason for your appointment as they have a number of alternative types of appointments available to offer you.
Patient Advisers have taken part in robust training and they have the support of our GP and Nursing Team. They treat all patient information in the strictest of confidence, when you attend the surgery you can ask to speak to the Patient Adviser receptionist privately if you prefer.
We very much hope that you will find the role of Patient Adviser helpful, it helps us make best use of the services available both at the practice and in the wider community for the benefit of our patients and in doing so, indirectly increases the number of available GP appointments so that you can more easily secure an appointment when this is necessary.
For more information, please read the frequently asked questions:
Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:
For your convenience we offer a wide range of online services:
Online Medical Record Access - patients can now look at their medical record online. Being able to see your record online may help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday. To access this service please attend the surgery to complete an application form, you will need to bring photo ID and proof of address. Proxy access may be granted to parents or carers where appropriate, please ask our Patient Care Advisors for more details.
Your Appointment Options
TEMPORARY CHANGES APPLY
We regularly review our appointment system and strive to improve patient access to our clinicians. This can be difficult to achieve due to increasing demand and a growing patient list. Our team of Patient Care Advisers are trained to assist you to book your appointment with the most appropriate clinician for your condition, they may ask you for brief details in order to do this.
GP Appointments - All GP appointments are triaged and you will be offered a telephone consultation, video consultation or face to face appointment as appropriate. Please use our econsult service above if you need advice from a GP.
Extended Hours Appointments - We offer a number of extra appointments at the surgery to enable patients who may find it difficult to attend or speak to a clinician during our usual opening times. These appointments are currently telephone or video consultations and are, early morning from 7.00am, late evening to 7.30pm. Please use our econsult service above and add a note that you need an early or late call back.
Home Visits - These are reserved for housebound patients only, a GP can generally see 6 patients at the surgery within the time it takes to complete one home visit.
Pre bookable, evening and weekend GP appointments to suit you at Bath Street Health and Wellbeing Centre - We offer patients the additional choice of an evening or weekend non-urgent GP appointment to suit your lifestyle. These appointments are available with a local GP at Bath Street Health and Wellbeing Centre between the hours of 6pm to 8pm weekdays, 8am to 4pm on Saturdays and 10am to 2pm on Sundays. Easily accessible, the Health and Wellbeing Centre is in the town centre and accessible by public transport on the town’s main bus routes. To access an extended access appointment, please call us and we will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the GP who is on call in the Extended Access Service.
Nurse Appointments - You can book an appointment with the nurse up to 4 weeks in advance, they see patients for chronic disease reviews, pill checks, depo injections, travel vaccinations, smears, BP checks, childhood vaccinations, NHS Health Checks. Our nurses provide alternate Saturday morning clinics to assist patients who find it difficult to attend during the week.
Clinical Pharmacist - You can book a telephone consultation with our Clinical Pharmacist if you have any concerns or queries about your medication.
How to cancel your appointment - cancel online or call the surgery and select option 3
Chaperones - GPs should offer a chaperone to ALL patients when attending for an intimate examination. You can request one when you book your appointment, at reception when you arrive for your appointment or by asking the GP during your consultation.
Text Messaging Service
Please register for our Text Messaging Service and receive appointment reminders and other useful information about your health care.
Complete the consent form available in the Further Information section on the right
We would like to help our patients who may have difficulties accessing the information and services available on our website. If you have a visual disability, hearing problems, language or reading difficulties, mobility etc. the BBC have produced a useful guide to improving accessibility to website content, which offers guidance and advice.
Please let us know if you have any information or communication needs, we will record this in your medical record and share this information with other providers of NHS and adult social care, with your consent or permission to do so.
We will endeavour to ensure that patients receive information which they can access and understand, and receive communication support if they need it.
Warrington CCG Guidance on Self-Care Prescribing
Across Warrington, GP's and other health professionals will no longer routinely prescribe medications for short term minor health problems. NHS Warrington CCG undertook a formal public consultation on these proposals which received overwhelming support. On average, 87% of people agreed that, unless there are exceptional circumstances, patients will be expected to buy the medicines listed below themselves over-the-counter at a local pharmacy or supermarket.
Click to see the list:
Self-care Medications in Warrington
Warrington CCG spends approximately £1 million per year on prescribing these medicines. This money could be better spent on treating more serious conditions such as heart disease and diabetes. Many of these products are readily available, along with advice, from local pharmacies. Some are also available from local shops and supermarkets.
Over the counter medicines in nurseries and schools
For more information about looking after yourself and your family click here
Services for Military Veterans
All military veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service-related). However this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.
Please tell us if you have every served in the armed forces so that we can ensure you receive the NHS services you are entitled to.
Support is available at:
Greater Manchester Mental Health NHS Foundation Trust
Bury New Road
Tel: 0161 773 9121
HQ Map.pdf [pdf] 98KB
How We Share Your Information
eDSM (Data Sharing Model)
Electronic records are kept in all the places where you receive healthcare. These places can usually only share information from your records by letter, email, fax or phone. This can slow down your treatment and mean information is hard to access. At this Surgery, we use a computer system called SystemOne that has the ability to share our electronic records across different healthcare care services. We are telling you about this so that you can think about your choices:
You can choose to share your electronic record with other care services or you can choose not to share your electronic record with other care services.
Unless you instruct us differently, we will enable your patient records to be shared with other NHS health care services you may come into contact with.
SystemOne has two settings to allow you to control how your information is shared:
- Sharing OUT
This controls whether your information entered and held at Causeway Medical Centre & Great Sankey Health Centre can be shared with other NHS services (i.e. made shareable).
- Sharing IN
This controls whether information that has been made shareable at other NHS care services can be viewed by your GP or Health Care Professional at Causeway Medical Centre & Great Sankey Health Centre.
How does this work? Imagine you’re receiving care from 3 different NHS services: your GP here at the Surgery, a District nurse and a smoking clinic. You want your GP and nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However you don’t want the smoking clinic to see any of your other medical information.
Your sharing settings in this example would be:
- The GP can share information IN and OUT
- The District nurse can share IN and OUT
- The Smoking clinic can only share information OUT but not IN
You will automatically be opted in for the sharing of your data with other NHS services using System One unless we are otherwise instructed by you. This will mean that information recorded here at the Surgery will be made available to other health care services. Clinicians at other services that care for you and use SystemOne will be able to see the information recorded here. For example, a district nurse who visits you would be able to see the data entered by your GP here.
If you opt out and do not wish us to share your data the clinician will be prevented from sharing the information entered here with other services caring for you.
Note: You can still request for individual entries in your patient record to be marked as ‘Private’. These will not be visible at any care service other than the one that recorded the information.
These settings allow you to decide who can see the information on your electronic record. It also allows for joined up care across different NHS settings which gives the best care and service to you. In some serious situations, for example if you are unconscious, clinicians will be able to access your electronic record without first asking your permission. Use of this is monitored.
Don’t Forget, these settings apply to any NHS service using SystemOne where you are currently receiving care. You can change your sharing preferences at any time – just speak to a member of reception staff who will be happy to help you.
What do I need to do next? If you are happy for us to share your data with other NHS services then you do not need to do anything further. If you do not want us to share your records then you will need to inform a member of the reception staff so that we can opt you out.
If you have any questions please do not hesitate to contact us.
All of our patients have a named GP who has overall responsibility for the care and support that the surgery provides to them. Your named GP will work with you and other health care professionals, who are involved in your care, to ensure that your care package meets your individual needs. This does not prevent patients from seeing any GP in the practice.