Patients regularly inform us that they have difficulty getting through on the telephone especially first thing in the morning. Our dedicated reception staff deal with calls as quickly and efficiently as they can. It would help us to help patients if the following simple steps are followed:
- Avoid ringing to check if prescriptions are ready. We guarantee your prescription will be ready for collection 48 hours after receipt of your request.
- Avoid ringing to check the time of your appointment, an appointment card is given when the appointment is made in the surgery. When making the appointment by phone please write down the day and time. If you have a mobile phone please advise us of the number we can then text your appointment details and send reminders.
- Call after 2pm for test results.
Each of the calls above take time for a receptionist to deal with which lengthens the time that each line is engaged.
Why not enrol for online services to check your appointment details and order your prescriptions.
Register at your usual pharmacy for our electronic prescription service and they will manage your prescription ordering for you.
Thank you for your help and consideration.